SYWARE, Inc. Privacy Statement

Last Updated June 30, 2005
SYWARE is committed to protecting your privacy. This privacy statement explains data collection and use practices of the SYWARE site (the “Site”); it does not apply to other online or offline SYWARE sites, products or services. Any information gathered by SYWARE will be kept strictly confidential. The following discloses our standard practice regarding the information we collect and the information we hold on behalf of our customers. The privacy policy applies to information that our customers provide SYWARE offline as well as on the SYWARE website.

Collection of your Personal Information
We will ask you when we need information that personally identifies you or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about SYWARE products and services, ordering email newsletters, joining a limited-access premium site or service, signing up for an event or training, or when purchasing, downloading and/or registering SYWARE products. The personal information we collect may include your name, company or organization name, email, work phone, work or home address, information about your job function, and information about your company, and credit card information.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site.

In order to avoid your email address or other personal information from being gathered and used by others for inappropriate or harmful purposes, SYWARE advises that you should be cautious about posting a real email address or other personal information to newsgroups, chats, or other public forums.

Use of your Personal Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) that only you have requested or authorized.
In support of these uses, SYWARE may use personal information to provide you with more effective customer service, to improve the Site and any related SYWARE products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests.

We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.

When you sign up for a newsletter or agree to receive an email, SYWARE may use customized links or similar technologies to track email links that you click. We may associate that information with your personal information in order to provide you more focused email communications or purchase information. Each email communication includes an unsubscribe link allowing you to stop delivery of that type of communication.

SYWARE may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on SYWARE or the Site; (b) protect and defend the rights or property of SYWARE; or (c) act in urgent circumstances to protect the personal safety of SYWARE employees or agents, users of SYWARE products or services, or members of the public.

SYWARE abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of your Personal Information
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of SYWARE without your exclusive permission. SYWARE may send out periodic emails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service.

Security of your Personal Information
SYWARE is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Protection of Children's Personal Information
SYWARE.com is a general audience site and does not knowingly collect any personal information from children.

Use of Cookies
We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

Questions and Contact Information
SYWARE welcomes your comments regarding this privacy statement. If you believe that SYWARE has not adhered to this privacy statement, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem. If you have any questions about this privacy Policy, you can email us. Or, send correspondence to the following address:
SYWARE, Inc.
PO Box 425091
Cambridge, MA 02142

Changes to Privacy Policy
We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.